Last updated 21 July 2026

Terms, payments and cancellations

This service is operated by Taglab Limited, registered in England and Wales (company number 14711186). Registered office: Synergy House, Lawson Street, North Shields, United Kingdom, NE29 6TG. Contact support@ratingworks.co.uk.

The service

RatingWorks is a business service for food-venue operators. It provides record-keeping tools, venue-specific plans, document preparation and re-rating-request support. It does not replace professional legal or food-safety advice. The food business remains responsible for compliance, and the local authority alone decides the published rating.

Prices and success fee

• Free daily tool: £0, no card required.
• Get to 5 build: £99 one-off for the plan/pack work described at checkout.
• Success fee: £399 only if a later improved published FHRS rating reaches 4 or 5. No £399 fee is due for a published 0-3, no improvement, or no published result.
• Stay at 5: £29 per month, where eligible, until renewal is cancelled.

The checkout price and description shown immediately before payment form part of the contract. Any optional physical pack and delivery charge must be shown separately.

No outcome guarantee

RatingWorks promises to provide the purchased work with reasonable care and skill. It does not promise an inspection date, re-rating acceptance, a particular published rating or an FSA/local-authority outcome.

Cancellation and refunds

You can cancel a monthly renewal from Billing; access continues to the end of the paid period. For one-off work, contact support promptly. Any refund or cancellation right required by law remains unaffected. Where you ask us to begin personalised work immediately, we may deduct a fair amount for work already supplied where the law permits. Faulty or materially misdescribed services will be remedied or refunded as required by law.

Your obligations

Provide accurate venue, staff, allergen and billing information; review generated material; keep login/token access secure; obtain appropriate authority for staff data; and do not present RatingWorks materials as FSA or council endorsement.

Complaints and support

Email support@ratingworks.co.uk. We aim to respond within one working day. These terms are governed by the law of England and Wales, subject to any mandatory rights that apply.